The Basis Of Management Function

The Basis Of attention FunctionINTRODUCTIONThis project provides an introduction to the basis of counsel juncture which is cookery, Organizing, pencil lead and Controlling (POLC). In this authorized project, we energize the opportunity to denoteation any beau monde to understand to a neater extent ab bring out the bon ton. For instance, how the company employments, how it implements the quaternity attention manoeuver and how they manage the whole company so that ein truththing volition go smoothly. In conjunction with this project, we took up the opportunity and interviewed The chocolate b one time tea leaf flicker Company which is a worldwide signalised company.The coffee tree tree attic tea leaf turn over was established in 1963 by Herbert B. Hyman in Southern California. The drinking chocolate edible bean plant tea folio is the oldest and largest privately-held specialty coffee berry and tea retailer in the United States. The kickoff cafe o f The hot chocolate bean plant tea page number was located in Brentwood, California. in that respect atomic number 18 roughly about 30 varieties of coffee and 20 varieties of tea introduced up to date. The Coffee covered stadium tea meter Leaves company vision is to be simply the Best roaster and global retailer of specialty coffee and tea. Their legation is to seduce a aim within the company that thrills their squad members to provide customers with a Total smell Experience Quality of merchandise, Service and Environment.This company has unquestion able-bodied throughout the years and it has grown so rapidly that from one branch, it has force to more than 800 retentivitys in over 20 countries currently. In ill-considered, for nearly 50 years of serving, The Coffee bean tea leaf riffle Company has demo a great passion for product innovation epitomized by The headmaster Ice Blended beverage. The patience and efforts made by the organization is real much w orth to be learned and practiced by our us in nightspot to be success.PLANNINGPlanning is the fundamental for attaining success. Everything else starts from planning. Planning fag be defined as identifying goals for future organizational death penalty and deciding on the workings class and routine of resources pick uped to attain them. The mission of The Coffee edible bean tea Leaf is to develop a spirit within our company that inspires our police squad Members to provide our customers with a Total Quality Experience, Quality of Product, Services and Environment. The goal of The Coffee bonce tea leaf Leaf is to be Simply The Best roaster and global retailer of specialty coffee and tea.The Coffee covered stadium tea Leaf put people first to achieve their give tongue to goal. From their coffee and tea origin suppliers to their retail store team Members and loyal customers, they consider anyone as their extended family. They testament stretch specialized training t o each agradical members so that they ar able to build bond of trust with the customers. They cave in Core Value which is cognise as FROTH or Friendly, Request, Ownership, police squadwork and Honesty. Find Your Flavor is their slogan that is very grand in continuing their dear(p) relationship with their customers.From our interview, we bed that The Coffee Bean tea leaf Leaf have outstanding prime(prenominal) of stimulation and output by maintaining the persona of their coffee bean and beverages in couch to achieve their goal. The Coffee Bean Tea Leaf lone(prenominal) produces and serves only the finest coffees and teas from around the world. Each year The Coffee Bean Tea Leaf searches out the crush harvest from Sumatera to Coata Rica to bring to their tasting room for review article and sampling and accept only the highest grades of viridity coffee and full foliage tea. All the beans they import are grown at altitudes of up to 6000 feet as the cooler temperatu res at the higher altitudes cause the bean to be more concerned flavor. Once the green coffee reaches the stores, it goes through several character checks to maintain the quality of coffee bean. After passing the quality check, the green coffee bean are roasted fresh daily. Once the optimal flavor is reaches, the coffee is then packaged using state-of-the-art equipment.The companys trade strategy is managing their irrelevant franchisees when expanding into Asia includes master franchising and company owned-stores. The market approach is merry to gain a warring advantage for The Coffee Bean Tea Leaf in the foreign market. The construct included market entry, turn up location and master positioning. The reason for the company to choose master franchising as its form of franchising is because of that the master franchising was the most popular mode of entry into unconnected and cultural dissimilar market such(prenominal) as Asia. The master franchisees prefer to own and run the entire unit instead of sub-franchising the units. It entered Singapore, Malaysia, and Taiwan by master franchising while preferring to use company-owned stored in Hong Kong, Australia and United States. Whereas for complex markets such as Japan, Philippines and the Middle East, franchise are more favored.For the companys concern strategy, branding and images are consistent in host markets with that of home market. Standardization is oblige by The Coffee Bean Tea Leaf on branding to en for sure that the brand image and value is consistent. Adaptation is in resembling manner apply to their product. The Coffee Bean Tea Leaf has a limited hold of food and beverage item in their outlets. However, The Coffee Bean Tea Leaf had included a wider range of hot food items in Asia.In facing competitors such as Starbucks, Dome and Old townsfolk Caf, The Coffee Bean Tea Leaf has develop several plans. They volition lay down radical recipes for the coffee, teas, cakes and cooki es in rewrite to attract new customers. They go forth have promotion or happy hours during weekdays. The Coffee Bean Tea Leaf in any case releases a special coffee bean circuit board for their customers. The Coffee Bean Tea Leaf mustiness be certain of competition on tout ensemble levels and maintains its operational performance if it is to retain its circumstance as the worlds excrete-in specialty coffee retailer.The Coffee Bean Tea Leaf maintains a strong commitment with numerous programs contributing to local anesthetic and charitable causes. Their Caring Cup initiatives concur charities, inst eachations and schools around the world. Domestic syllabuss such as The Help Group, Support from sept and Orange Country Adopt-A-School Program. spherical Programs include Kidane Mehret Students, Aid Lanka Kids Foundation, CCC Foundation, Shree Dwarika Tea Estate, The Mukengeria Tea Estate and others. The Coffee Bean Tea Leaf has earned its good reputation by sustaining a strong commitment to the community with numerous programs contributing to local and charitable causes.ORGANIZINGOrganizing is the function of management which follows planning. It is a function in which the synchroneity and combination of human, physical and financial resources takes place. All the three resources are important to get results. Therefore, organizational function helps in achievement of results which in event is important for the functioning of a concern. According to Chester Barnard, Organizing is a function by which the concern is able to define the intention positions, the jobs related and the co- ordination in the midst of authority and responsibility. Hence, a manager alship canal has to organize in stage of magnitude to get results.The Coffee Bean Tea Leaf is s an American coffee chain, owned and operated by International Coffee Tea, LLC, which has its corporate render in Los Angeles, California. The Coffee Bean Tea Leaf is managed by the highest l evel of organizational management which is elder way who has the day-to-day responsibilities of managing The Coffee Bean Tea Leaf, they hold specific executive powers conferred onto them with and by authority of the board of directors and/or the shareholders. The following are the structural of Senior Managementexecutive Ch glorioleman of the Management Board.Focus on the development of the companys strategic channel plan. boss Executive police officer President.Responsible for gear upting strategy and enjoin the day-to-day operations of the Companys global brand and business.Chief Financial OfficerResponsible for all Accounting, Finance, Treasury, IT and Loss Prevention functions.Chief Administrative Officer, Chief Legal Officer and Senior Vice President.Responsible for the Companys legal, human resource, real estate and global supply chain initiatives and maintains an active role in the Companys overall attractership.Vice President of Operations.Focused on the turn a pro fitable addition of the Companys Domestic Operations Division through the development of our people at all levels, while creating a spirit that inspires our Team Members to deliver a Total Quality Experience for every customer in every store.Vice President of Business information.Responsible for domestic and international franchises, in both traditional and non-traditional locations.Vice President of Supply Chain.Responsible for all supply chain and manufacturing operations worldwide and the Companys product development and quality assurance functions.Vice President of Marketing.Responsible for brand stewardship, overall marketing strategy as wholesome as specific programs, promotions and category plans that support segment gross sales (retail operations, business development, specialty sales and ecommerce).Director of Product Innovation.Oversaw the development of all new coffees and teas, beverages, and other related products, including food and equipmentSenior Director of Cof fee, Roasting and Manufacturing.Responsible for selecting the best green coffee beans visible(prenominal) from the worlds finest growing regions, as hygienic as for all coffee and tea manufacturing, for warehousing and distribution worldwide.Director of Tea.Responsible for sourcing, development and internal rearing on tea.Other than that, to push the abilities of the employees, The Coffee Bean Tea Leaf has designed exceptional elevatement, training and recognition programs that greatly contribute to their semiprecious investment, Team Member satisfaction. Starting with recruitment, they hold in-store job fairs during normal business hours so applicants have the experience. They have a Team Member Referral Program to reward our Team Members for serving as ambassadors as they actively recruit prospective employees to our brand. We provide a detailed Manager in breeding (MIT) program for all new Field Operation Managers. As our Team Members advance, The Coffee Bean Tea Leaf co ntributes to the professional development of its Team Members through the performance management work on with Stretch Assignments and Individual Development Programs (IDPs) for high potentials, where they have the opportunity to be mentored and become a mentor. not only are the Stretch Assignments and IDP Program a proceeds to Team Members, it allows Team Members to interact across various departments amid the Home Office, Roasting Distribution Facility (RAD), Bakery and Field Operations.To properly recognize the hard work of its Team Members, The Coffee Bean Tea Leaf annually rewards selected Team Members with a once-in-a-lifetime trip to the coffee farms of Costa Rica, where the company gets a portion of its coffee beans. The trip is the most coveted of the Team Member incentive programs. Team members participate in a harvest, reproof the moulding mill and host an appreciation dinner for the farmers and growers.A good organizing structural can be very trenchant in twist u p awareness of your business and lending it credibility, but it does involve a lot of effort on the part of the organizer. Besides, it may in like manner boost the satisfaction of the customers. Organizational structure help determine how head its employees wangle decisions, but it also reflects how well they respond to puzzles. These responses, over time, can annoy or break an organization. In addition, the organizational structure modulates employees attitudes toward their work. A equal organizational structure can minimize a businesss costs, as well as maximize its efficiency. This shows that organizing is important in increases its ability to compete in a global economy.LEADINGLeading is the management function that use of influence to impel employees to achieve organization goals. Leading intend that creating a shared culture and value, communicating goals to employees throughout the organization. Managers are always need the employees with the desire to reach the bes t performance for organization. Managers are the inspiration and as a leader to all employees, employees will follow all the control that exceedn by the manager. Employees follow the managers because they believe in what the manager is doing and they are trying to help the company achieve its goals.To successfully perform the leading process, The Coffee Bean Tea Leaf has comment finding ways to inspire the employees, means coaching them and motivating them to succeed as inherent parts of the company. Managers always create a climate in order to encourage and act their employees to come out with new ideas and inputs. The managers also create a good environment for the employees and let all the employees to voice out their persuasion towards their work. The more the employees feel that they have a order in the company, the more they will be willing to share ideas and attempt to find better ways to improve processes. From the interview with The Coffee Bean Tea Leaf, we know tha t in that location are the target sales for weekdays and weekends, which is 40 cups of drinks on weekdays and cc cups of drink at weekends. The managers have set the target sales for all shop and this also purposely to motivate the employees to work their best to sell their drinks and beverages to bear on the sales target. In addition, managers will reward employees by giving monetary or incentives when they can increase the sales and prepare the target. According to the store manager, she stated that this kind of rewards is useful and efficient to motivate the employees for their work. Sales are increasing since the rewards are given out to the employees which had had hit the sales target.The manager of The Coffee Bean Tea Leaf also stated that, the leading is the key to effective communication. The managers and employees are always slide by well to avoid any conflict happen to concern the organization. For a manager to be an effective leader, he or she must also be an effect ive communicator. The manager had always shares the information and the latest intelligence operation for all the employees in the company. This has shown that the manager is deemed trustworthy by the employees. The good and well communication has built up a obedience surrounded by the managers and employees. As a opposite side, the employees will feel that a little loyalty or trust towards a manager who does not readily give out information.Besides that, from the interview we know that sometimes there are the conflicts between the employees and this will affect the workforce. According the manager of The Coffee Bean Tea Leaf, she says that the manager will handle this kind of problems by consult the employees and listen to their think and opinion. The managers also share the experience to the employees in order to consult them and solve the conflict and crisis between the employees. Managers have always lead the employees to corroboratory think and maintain a happy and harmony oeuvre because this is significantly will affect the performance of the employees during their works. The employees of The Coffee Bean Tea Leaf are emphasizing the cooperation between each other. So, the relationship between the employees is good and close.We have learned that, an effective leader inspires employees, which allows those employees to feel like they are making a meaningful contribution to the company. So the role of managers is very important in leading process. The manager of The Coffee Bean Tea Leaf has perform well as a leader in the leading process, this is the reason that the employees have satisfied and generally work harder and take more ownership in their job positions. This will also motivate the employees perform high level of job and the customers will bugger off the high level of customer service.As a conclusion, leading process is very important and significant stage for organisation. We can say that great leaders in an organization affect the employe es they supervise, but they also inspire those in other parts of the company. Effective leadership is infectious and should be spread to as many areas of the organization as possible doing this will result in a highly-coordinated effort to please both customers and employees. unconditionalControlling is the fourth function in the management process. Controlling means monitoring employees activities, determining whether the organization is on target towards its goal, and making discipline as necessary. In year 2006, when the president of The Coffee Bean Tea Leaf show the company was facing its worst fiscal performance. He quickly identified one major, underlying issue that The Coffee Bean Tea Leaf various managers needed to boost their commitment and closeness with their stores and be accountable for performance. After attending the MAP workshop, The Coffee Bean Tea Leaf decided to bring in the expert consultant to introduce MAP to the entire management team. MAP coached The C offee Bean Tea Leaf in setting up its Vital figure Dashboard, which gave the managers a way to establish, monitor and measure individual and group goals. This created the foundation for a collaborative approach that instilled fresh ownership and accountability among the managers and all important(p) team-building skills. As a group, the managers celebrated achievements and identified opportunities to reach healthier levels of success. This newfound energy motivated and inspired the managers, who started taking greater ownership in store and company performance. Instead of taking a top-down management approach, they addressed responsibilities from the bottom-up which including customer interactions and communications, employee insights and feedback, and a hands-on.With the MAP system in place, The Coffee Bean Tea Leaf experienced a roll in the hay turnaround in its productivity and profitability. In terms of the workplace culture, the managers re-create ownership in their store s, plus their dedication to the welfare of their employees, customers and the company at large. Employees caught the spirit, which has since translated into better service and product. In three years time, sales have increased 30 percent, the cost of goods has dropped 3 percent, labor costs have shrunk 5 percent, and personnel turnover has decreased from 236 to 52 percent annually. As to bottom-line profits, The Coffee Bean Tea Leaf has experienced a 200 percent turnaround from 2006, positioning the company in a positive cash-flow situation, despite a weakened national economy. The improvements from MAPs structured system, as well as the coachs ability to create for the managers that important buy-in to the program, which impacted their ability to set and achieve key goals.From the interview with The Coffee Bean Tea Leaf, we found that they monitor their employees activities by their performance. The manager will try to solve their problem whenever she found that their performance s have dropped. She will try to help them in order to raise their performance up. The manager also prepared duty schedule for the employees so that all employees have equality working hour. Manager stated that for the new employees, she will alloted them with the bracinging job first onward they can proceed to become barista. Their working duty will tilt every week and depends on the situation and how fast the employees could master the task. For the bank clerk task, it is reserve for the staff that worked long period and has more experience. The companies differentiate the new staff and old staffs in order to prevent the problem happen. It is very easy for the new staff to make some mistake. This differentiation could be easier for the manager to monitor them.The main product of The Coffee Bean Tea Leaf is tea leaves. The company needs to make sure that those products are on target toward its goal. When the company found that those products do not on target, they need to make corrections in this area. The manager said, this could happen plausibly that they did not take out the dry bean that in the process when the time is ready for the dry bean to take out. When there is short of employees this could happen but they are tried to avoid this from happen. Quality of the bean is very important to them and they would take this seriously because this would affect their company sales target. The other problem could be the clean environment of the place. The manager will make sure that the surrounding area must be clean because clean environment could easily attract customer to dine in. A clean environment is also an effect that cause a company sales targets to drop. The manager make correction of this problem by assign that cleaning job must be done twice time in a day that is once in morning and once in night when the shop close.The day that we went for interview, we found that the shop air condition is not in well-being. The manager told us somehow this air conditioning would also affect the customer to dine in. The manager had called for the technician to regenerate the air conditioning as well. For the conclusion, there are many problems that could affect the target of the company and monitoring employees activities is not an easy job for the manager too.CONCLUSIONAs the summary of what we discussed, The Coffee Bean Tea Leaf can be conclude as a worldwide caf all over the world. Not only is it paramount that they can provide with the highest quality products, but its equally important that the ingredients for these products come from growers who pay fair wages and treat workers respectfully. The mission of The Coffee Bean Tea Leaf is to create a spirit within company that inspires team members to provide the customers with the constitutional Quality Experience which are Quality of Product, Service and Environment. Moreover, The Coffee Bean Tea Leafs vision is to serve its community and provide the destination and life style q uality experience.Every corporation needs the management functions which are Planning, Organizing, Leading and Controlling to manage their business. Same goes to The Coffee Bean Tea Leaf, they need those function in order to continue their business. Planning means delineate the goals of an organization for future organizational performance and deciding on the task and the use of resources to attain them. The Coffee Bean Tea Leaf ordinarily gives priority to their customers. The marketing approach is essential to gain a competitive advantage for The Coffee Bean Tea Leaf in the foreign market. The Coffee Bean Tea Leaf maintains the quality of their coffee bean and beverages in order to achieve their goal.The second management function is organizing. Organizing involves designate task, group task to departments, delegating authority and allocating the resources across the organization. This organizational function helps in achievement of results which in fact is important for th e functioning of a concern. As what we have been discuss in Organizing part, The Coffee Bean Tea Leaf is managed by the highest level of organizational management which is Senior Management who has the day-to-day responsibilities of managing the corporation. A company can be very effective in building up awareness and lending it credibility if there is a good organizing structural. It also can maximize a companys profit and minimize the cost.Leading is the third management function right later on organization. Leading can be derive as the use of influence to motivate the employees to attain the organizational goals. According to The Coffee Bean Tea Leafs manager, they will reward employees by giving monetary or incentives to motivate employees where they can increase the sales and hit the target that they had set. As we know that, The Coffee Bean Tea Leaf has the target sales for weekdays and weekends, which is 40 cups of drinks on weekdays and 200 cups of drink at weekends. Bes ides, employees are given opportunity to voice out their problem as well as opinion in order to have a harmony environment. The one who is working in harmony environment will be more There are always a good communication occur between employers and employees to avoid any conflict among them.Lastly, controlling is the final process of management function. Controlling means monitoring the employees performance and always made sure the organization is on track towards goal and making correction as necessary. The Coffee Bean Tea Leaf has decided to bring in the expert consultant to introduce MAP to the entire management team so that the manager can monitor and measure individual and group goals. This MAP Management System TM is a cornerstone of the program. It can increase effectiveness of the management team. In terms of the workplace culture, the managers regenerate ownership in their stores, plus their dedication to the welfare of their employees, customers and the company at large. In conclusion, in order to be a successful organization, it must have good management functions which are planning, organizing, leading and controlling. Since The Coffee Bean Tea Leaf has all this management function, it can be say that is a success organization.