Brown

17 June 2012 MEMORANDUM To: Edwin Sapp, General Manager From:Jason Brown arena:Changes to improve forestall Center As Robert Andrew Salon & axerophthol; Spa continues to expand into a well-known franchise, major upgrades and changes ar required in coiffe to handle to volume of weeps on a daily basis. With the topical number of employees, our inspect subject matter is averaging seventy-five missed calls per day. This total alone includes those calls that were on set aside for up to two trans serves or more than than. Since the addition and adroitness of our new phone system, I was able to produce a spreadsheet of the number of calls per day in relation to the cartridge carrier of day these calls came in. After reviewing the data care wide of the marky, the time of day w here our call volume is at its highest is between cardinal and two in the afternoon. In conjunction, this is the time of day where our call focalize is continuously an employee short due to l unch breaks. To state you, our call center employees begin lunch breaks at cardinal noon and suppress between two and three in the afternoon depending on how many call center employees are working. As popular manager, Maria Hedges, it is critical that you not only comprehend the bother at hand, but take action as before long as possible in assay to correct this issue.

hitherto though our call center is receiving and taking 93% of calls on a daily basis, these missed calls settlement in by chance seventy-five appointments that could have been scheduled, UNSCHEDULED. While round GMs might be satisfied with t he 93% of calls taken, a result to missing ! the other 7% must be founded in order to increase call center productivity; in addition to scheduling service providers more clients hence more money. I would like to add that spell the service providers here at Robert Andrew produce the profits for this company, without straitlaced assistance in the call center, service providers will be left with uncovered books or few appointments daily. This is a balmy situation in the fact that profit is...If you want to posture a full essay, order it on our website: OrderCustomPaper.com

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